Proximity Sensor Sony Xperia Z1 Where It Is

Your device is equipped with a proximity sensor. The proximity sensor turns off the touch screen during voice calls when the ear is close to the screen. This eliminates the possibility of accidentally starting other functions of the device during a conversation. A proximity sensor is located on the upper front of the smartphone (above the display). The time it takes the sensor to turn the display on or off before or after the call. It may take a few seconds to turn the display on and off.

The proximity sensor may not work properly in the following cases:

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  • You may have forgotten to remove the temporary transparent protective film that was on the screen at the time of purchase. It is designed solely to protect the screen during transportation and is easy to remove. You can recognize it by the protruding tongue.
  • If there is a protective film on the screen of the device, make sure that it is designed specifically for your Xperia device model. It is important that such a protective film has openings for the proximity sensor and the front camera in the right places.
  • Make sure the proximity sensor is clean: many problems with the proximity sensor can be fixed by cleaning it.
  • If you use a cover or case that does not fit well with your smartphone, this may affect the operation of the proximity sensor. The cover may cover the sensor.
  • There may be other cases where the sensor is not working properly.

Try to apply the following solutions sequentially. After each tried method, check if the problem is fixed, and only then proceed to the next.

  • Check if the protective transparent film that was on the screen at the time of purchase was removed. Usually she has a protruding tongue.
    Note. Do not remove shockproof film if it is on your device. It is installed to protect it from scratches.
  • Check that the other protective film on your device (in addition to the shockproof film installed at the factory) has holes for the proximity sensor and front camera in the right places. The sensor is located in the upper part of the device, above the screen. For the exact position of the proximity sensor for your Xperia model, see the user guide. Illustrations of the device and the main hardware components can be found in the article Beginning of work In chapter Overview. If it is not possible to check whether the protective film is installed correctly, remove it, but do not remove the factory film that protects against shock if it is on your device.
  • Wipe the proximity sensor.
  • Remove the case or cover from the smartphone.
  • Force restart the smartphone.
  • Check the proximity sensor on your smartphone.
  • Make sure the device is fully charged. Then perform a system software update, if available.
  • Back up all important data on the device, and then reset it to the factory settings.
  • Contact your authorized reseller or contact us. If you need to transfer the device to a service center, make a backup copy of all the data that you need to save. During the examination, the data stored on the device may be lost. Also, delete all Google accounts that are on the device. Do not forget to prepare the necessary documents, such as a warranty card and proof of purchase. The list of documents depends on the market, country or region.

Video: Proximity Sensor Sony Xperia Z1 Where It Is


detailed information

Force device restart

Force device restart

  1. Press and hold the volume up key and the power key at the same time until the device vibrates three times, and then release the keys. The device will turn off automatically.
  2. After that, restart the device by pressing the power key.

Proximity Sensor Test

Android 8.0

Proximity Sensor Test

  1. On the home screen, tap the application screen icon.
  2. Find and tap Settings >System >About phone >Support. When launching the support application for the first time, tap TO ACCEPT, to accept the privacy policy.
  3. Scroll down the tab screen and tap Approaching the ear, and then follow the on-screen instructions.
Proximity Sensor Sony Xperia Z1 Where It Is

Android 6.0, 7.0, 7.1 or 7.1.1

Proximity Sensor Test

  1. On the home screen, tap the application screen icon.
  2. Find and tap Settings >About phone >Support. When launching the support application for the first time, tap TO ACCEPT, to accept the privacy policy.
  3. Scroll down the tab screen and tap Approaching the ear, and then follow the on-screen instructions.
Proximity Sensor Sony Xperia Z1 Where It Is

Android 4.2, 4.3, 4.4, 5.0 or 5.1

Proximity Sensor Test

  1. On the home screen, tap the application screen icon.
  2. Find and tap Settings >About phone >Diagnostics.
  3. Touch Test device >Approaching the ear and follow the onscreen instructions.

System Software Update

The easiest way to install a software update is to use the device’s wireless connection. However, some updates are not available for download wirelessly. In this case, you need to check for new software using a USB cable and a computer with Xperia Companion installed.

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